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I receive e-mails and also I am asked every day about
making the best espresso. Here are some of the inquiries that I
answer:
1- I have purchase an expensive espresso machine. I am
not able to make good espresso as I expected. It is watery and
not strong in taste. What am I doing wrong?
2- I am interested in purchasing a new espresso
machine. What do you recommend?
3- I have read that fully automatic machines
have lot of problems and need lot of maintenance. What is your
opinion? Which machine do you recommend?
4- On your web site you recommend non-oily espresso
beans. What is a non oily espresso bean? How is it different from
Satrbucks espresso beans?
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What our customers are saying |
|
Messages are included as
received. These are a few of the hundreds I receive every day.
E-mail and name of sender has been altered for
privacy. |
|
Hello Edward,
THANK YOU, THANK YOU. Your suggestions worked!
My machine is back to functional levels (and
quieter).You knew exactly what to do. I’m very impressed and
pleased. It is obvious that you care enough to help by sharing
your knowledge. I will be placing an order on your website
today for some cleaning supplies and coffee. I plan to do a
fresh cleaning and use the descaler you recommended next. My
passion for a good cup of espresso is very high. I was
fortunate to be exposed to a very nice Italian fellow who grew
up with a family business in Italy of having
coffee shops. I know what a “perfect cup” of espresso tastes
like. (He would adjust the grinders when the weather changed
and talk to me about how so many people don’t even know what a
good cup of espresso tastes like.) I would order an espresso
ristretto from him and he would present it to me with pride,
as if he was presenting a work of art (which it was). It was
always 100% perfect or he would pour it out. I’ve
learned a lot this weekend from you and your site. Perhaps, I
will get one step closer to this high standard.
That would be the ‘icing on the cake’ as I feel
very few can get that good. You, I am sure, would be part of
this select few.
Thank you again,Barry |
|
From: Joxatxxx Hill"
<bexxybxxw@gmail.com>
Subject : gaggia coffee part
To:granita@rcn.com
There's this bolt with a
spring and a rubber/plastic bit (group
valve?) that is
broken on my machine. All the coffeegeeks say you're
the
man with the parts...eat,drink and be
merry,
Jon |
Date:
Tue 20
Mar 07:47:01 EDT 2007
From: apx0cxxm@txxxabay.rr.com
Subject: Pre-Infusion
To: granita@rcn.com
| Hello Edward (I
hope that I spelled your name correctly). |
| Your coffee is
delicious. I'm enjoying it now. Its flavor is
considerably different from my regular brew and
very |
| enjoyable. The
Gaggia is working fine again after installing the new
boiler valve assembly. Thank you for our |
| most interesting
discussion, and for informing me about pre-infusion.
There is considerable |
| discussion about it
on the net. Pre-infusion has been incorporated into my
regular brewing procedure. |
| It contributes significant additional
texture, depth & complexity to the
flavor. | |
|
Date: Mon 3 Sep 15:46:27 EDT
2007
From: "Peter "
<pxxxxx@hotmail.com>
Subject: Re: Seaco Vienna Delux
To: granita@rcn.com
Thank you so much for the
links. We were able to use the chart on bypassing to
start the machine and the grooves on the machine moved back
into a position where we could fit the Brew Group back into the machine. Thank you so very much
- really appreciate the help!!
Peter |
|
Date: Tue 4 Sep 15:26:21 EDT
2007
From: "William " <kxxxx@cableone.net>
Subject: Prebrewing
To:
granita@rcn.com
I started to prebrew my old
Saeco that has a nonpresurized portafilter for about
4 or 5 sec. then shut off for 5 sec. It makes a fantastic shot
The creama is beautiful and the flavor is full and rich and
not bitter. Thanks so much. I really like your site and
talking to you on the phone is informative and always
interesting. Thanks again,
Keith |
Date: Wed, 12 Sep 2007 10:59:15 -0700
(PDT)
From: AJ Pixxxxan
<ajxxay@yahoo.com>
Subject: RE: Estro Profi
Portafilter
To: Edward granita@rcn.com
After soaking and
twisting the pressure regulator for a few hours the clog in
the center ports finally were cleared. Thank you for your
rapid response and solution to my problem.
AJ |
Date: Sat 14 Jul 22:19:53 EDT
2007
From:Shxxxo@aol.comSubject:Saeco Vienna Superautomatica
Coffeemaker
To:granita@rcn.com
Hello from Sunny Cape Cod, Ed
I just wanted to thank you for all of your help.
The o-rings which you sold me solved the problem of leakage,
and I've decided not to end it all for lack of a good
coffeemaker. Now I can continue on with my life
(lol).
Anyway, now I know that machine like the back of my hand,
I think that I could replace anything without a problem.
Again, I appreciate it. Have a great summer &
hopefully we won't be speaking again anytime soon!.
Take care!
Rob Sxxxn |
Date:Sat 7 Jul 10:21:30 EDT
2007
From:Sxxxxo@aol.comSubject:Re: Saeco Coffeemaker
To:granita@rcn.com
Thanks so much for your response. I'm assuming that
I can just pry the gaskets off of the end of the little hoses
and replace them. I'm also hoping that I can find new
gaskets at my local hardware store.
I guess maybe I should have called you when I first had a
problem, because I bet you would have recommended the small
gaskets along with the boiler gasket.
Again, I really appreciate your getting back to me.
I have to tell you that I respect what you do for a living,
because it's very difficult working on something with so many
parts.
Have a great weekend, and hopefully I'll fix this thing
within the next couple of days.
Rob |
|
Date: Mon
25 Jun 13:51:24 EDT 2007From: "Dudley
Rxxxor" <drxxxor@socal.rr.com>
Subject: RE:
SAECO MAGIC COMFORT PLUS
To: "Edward"
granita@rcn.com Hello Edward,
The water tank arrived this morning. I can now report that it has solved the problem. Thank you for the very prompt service. May I call upon you again if I have any questions re maintenance/use of this machine after I have re-read all of those instructions on that links you gave me? Frankly, I didn't find Saeco Customer Service too helpful. And that's too bad as I do agree that Saeco is a great product. This is my second one, although my first automatic. Thanks again, Dudley |
|
First, you have a terrific and the most
informative website on care of these products - and I've seen
most everything on the web about espresso units. Thanks.
Following your website, I cleaned everything in the grinder
including the doser channel. I stlll get this error message to
refill with beans. The machine is grinding ok. There is a
"trap" door near the pre-ground exit inside the the front door
that when pushed up releases the coffee grounds. Is there
something that causes the trap door not to
open? Is there
any DIY step I can take to fix. this? Or, is this something I
need to return the unit, this time likely to you, for repair?
I just don;t have the money to replace this yet and would
think
a machine like this would operate a few years more
before it is replaced. Any help would be
appreciated.
Lee Makaxxson
emakaxxxn@cox.net
Hampton,
VA |
Date:
Tue 20 Mar 07:47:01
EDT 2007
From: apx0cxxm@txxxabay.rr.com
Subject: Pre-Infusion
To: granita@rcn.com
| Hello Edward (I
hope that I spelled your name correctly). |
| Your coffee is
delicious. I'm enjoying it now. Its flavor is
considerably different from my regular brew and
very |
| enjoyable. The
Gaggia is working fine again after installing the new
boiler valve assembly. Thank you for our |
| most interesting
discussion, and for informing me about pre-infusion.
There is considerable |
| discussion about it
on the net. Pre-infusion has been incorporated into my
regular brewing procedure. |
| It contributes significant additional
texture, depth & complexity to the
flavor. | |
|
Monica -
Johannesburg
Edward,
Thank you so much for all your assistance. We have a guy
working here who installed the
heat exchanger for us and I
had my first cup of coffee from it today. It was
wonderful and is working
wonderfully. Thank you so much for
all your help. We may be asking for more assistance, if
we get stuck!
Thank you again.
|
Date: Sat 15 Jul 22:20:45 EDT
2006
From: Cliff <cxxxxxson@fxxe.net> Subject: Re: No
coffee today
To: granita@rcn.com
Edward--You are not
gonna believe this, but after weeks of making no more than 3
successful cups in a row without a grinder overrun, I am
now up to perhaps 75 successful brews in a row over
several days. When I next encounter a fellow Saeco
machine owner with a problem, I will suggest that he exchange
a few e-mails with Edward on the problem, and it will fix
itself! I now sorta believe in miracles, but just to
cover myself after I hit the button I count a-one, a-two, etc.
just in case--a holdover habit from the old days!
|
Date: Fri 30 Mar 05:54:35
EDT 2007
From: <exxxxxxxh0xxx58@yahoo.com>
Subject: RE: Saeco Magic De Luxe
To: Edward
granita@rcn.com
Good Morning Edward,
Just wanted to let
you know that I replaced the entire grinder and *poof* problem
solved! You're wonderful for helping me! And, by the way,
thanks for the suggestion of sending some people my way.
You know just what to say to a girl to boost her ego.
Sincerely, Elizabeth |
|
Re: Saeco Brew
group
Hi - I luckily found your web site using
Google. I have a Saeco (Starbucks Barista) Digital
Italia that is slightly over 3 years old, and has made about
3,500 coffees, according to it's counter. Over the
weekend, after cleaning the brew unit, I noticed that the knob
that tightens the filter screen would not tighten completely -
apparently, the threads or knob are stripped or loose.
Although the machine still functions fine, I'd like to repair
(or replace) the brew unit, so that the screen can be properly
tightened.
I found a number of parts & repair kits
on your web site (listed below), and noticed that 2 different
brew units were listed for my machine. However, I'm
actually leaning toward repairing the existing brew unit using
the SBSMK-14 kit, as I'm fairly mechanically inclined.
Please let me know whether you feel this would be the best
approach, given this machine's age and usage level, and would
be do-able by someone who never disassembled a Saeco brew
unit. Can this repair kit be installed without
disassembling the entire brew unit?Thanks!
Tim |
Date:Mon 7 May 11:27:55
EDT 2007
From:vixxxn@comcast.net|
Subject:Re: Order
Shipping Notice
To:granita@rcn.com
Hi Granita, I
received the shipment on my doorstep on Friday. Got everything
working great. Thanks for the prompt shipment and excellent
customer service. Regards, Vince |
Date: Tue 16 Jan 05:54:42
EST 2007
From: "Adxxxn Rxxn" <adrianrxxn@exxxom.net>
Subject: RE: ULKA Pump EX-5 120V
41Watts
To: granita@rcn.com
Hi Edward,
Thank
you for sending the pump. We received it yesterday, fitted it
and we are brewing coffee again! We're very happy with the
part and the service. I already alerted some other folks on
where to get parts and good advice. Thank you!
Axxxxn. |
Date: Fri, 24 Feb 2006
10:55:43 -0500
From: Hexxxrt Hxxxxr herb@herbhxxxxr.com |
Subject: saeco & dal tio
To:
granita@rcn.com
It was a pleasure talking to you. Below
are the part numbers from the exploded diagram. Please call if
there is anything unclear. I'm glad to have your service
available! cheers, Herb |
|
E-mail Address: pixxxer@hvc.rr.com
First Name: Phil
Last Name: Ixxxxr
Phone
Number: (xxx) 4x7-7x47
Just
to let you know ... I've opened up the bag of coffee that I
purchased... its really good ...aromatic, bold, nice
crema...works really well in my Syncrony Compact.. everything
you said it would be ...so I ordered another pound! I
also appreciate that the cost INCLUDES the shipping...too many
companies charge exorbitant S/H rates which add another 50% to
the cost of the coffee! THANKS!
Phil |
|
From: Ted
Sitea tsixxa@xxx.net
Subject:Re:
Saeco Aroma non-pressurized
portafilter
To:granita@rcn.com
Hi,
Edward: Thanks for the advise and your explanatory web site!
It was an eye-opener. Unfortunately it came a day too late. I
was so disappointed in the Saeco Aroma because of the way it
behaved when I used a pod - pouring out over the top of the
portafilter. The users manual never mentions that the pod
filter needs a gasket. I know I ordered the gasket from you
(it has yet to arrive), but someone at Saeco told that the
gasket only works sometimes. So, since I needed another
espresso maker for my summer home, I bought a Gaggia Baby - on
the strong advise of a friend - only to find out from you
yesterday that the Gaggia Baby is not that good in making
espresso! I should have purchased a pricer Saeco. O, well..
But I guess I'll stay away from non-pressurized portafilters
in the future. Again, thank you for all the help and patience
you have given me. I really appreciate it
Ted |
|
Subject:RE: Saeco Royal
Exclusive not heating
To:"Edward" granita@rcn.com
Yes! It's working great...and
no leaks! I really appreciate your help in getting me fixed
up. Life is so much with a Latte always available! I also want
to commend you for the invaluable info on your web site, which
has taught me so much about maintenance, and getting the best
tasting coffee possible out of this machine. Thanks so
much. Bill
Michel |
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